Privacy Policy

1. Information We Collect
  • Full name
  • Email address
  • Phone number (used specifically for sending account- and device-related SMS notifications, with your explicit consent)
  • Physical address or location
  • Sensor data from devices you register
  • IP address and browser/device metadata
  • Usage and interaction data through cookies or tracking tools
2. How We Collect Information
  • During account registration and onboarding
  • When users associate hardware devices via our FindDevices feature
  • Through support interactions and user activity
  • Using standard web technologies such as cookies
  • When you opt in to receiving SMS alerts by checking the consent box, sending a designated keyword by SMS, or enabling alerts in your account settings
3. How We Use Your Information
  • Send SMS and email alerts (for account activity and device notifications as authorized through your opt-in)
  • Manage user accounts
  • Facilitate communication between users (e.g., within organizations)
  • Provide customer support
  • Improve the platform and user experience
4. Data Sharing

We do not sell your personal information. However, we may share data with trusted third parties as needed to operate our services:

  • Twilio for SMS delivery
  • SendGrid for email delivery
  • Payment processors (such as Stripe or similar) for hardware transactions

These providers are only given the information required to perform their services.

5. Your Consent to Receive SMS Messages
  • By providing your phone number and opting in, you authorize Senmatrix to send SMS alerts about account activity and device notifications.
  • You can opt out of receiving SMS notifications at any time by replying STOP to any alert message, or by updating your preferences in your account dashboard.
  • Reply HELP for help and STOP to any message to unsubscribe.
  • Your consent to receive SMS notifications is not a condition of purchasing any goods or services.
  • We do not use your phone number for marketing purposes without your explicit additional consent.
6. User Rights and Data Access

Users have full access to their personal data via their account dashboard. Additionally, authorized company administrators can deactivate or delete user accounts as needed.

To request access, correction, or deletion of your data, contact us at: Matt@tl3t.com

7. Data Retention

We retain user data as long as the account remains active. If an account is deactivated or deleted, associated data will be removed in accordance with internal procedures.

8. Cookies and Tracking

We use cookies and analytics tools to understand site usage and improve functionality. By using our site, you consent to the use of cookies.

9. Children’s Privacy

Senmatrix is not intended for use by individuals under the age of 13. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted to this page, and continued use of the platform indicates acceptance of the revised terms.

11. Contact Us

If you have any questions about this policy or your data, please contact: Matt@tl3t.com